How do I process an order for Laundry Service?

The purpose of this document is to outline workflows that a laundry facility uses to process orders for laundry service via the Facility Module

Accessing the Facility Module


https://laundris-v1.netlify.app/login


Enter Email and Password

Viewing and Creating Orders

From the side menu, select Management Operations then click the option for Orders.

 

Existing orders are automatically displayed. Search and filtering options are shown below. To edit an order, slide the bottom bar all the way to the right and click “Edit”

Click Add Order to create a new order.

Choose the Order Type then complete the Scheduled Pickup and Dropoff dates along with the Start and End Times.

***Please Note: Delivery Schedules can be created from the side menu. Once a delivery schedule is in place for a customer, orders for the following week will be created automatically.***

Driver Assignments

Select Driver Assignment from the side menu. 

 

Drag and drop order from the list to the truck column. Select a driver from the dropdown then click Save.

It is recommended that the driver assignment process be completed multiple days in advance for pickup and dropoff orders.

****Orders must be assigned to a driver. For a detailed description of Driver Processes, please refer to the “Facility Driver Process Manual”****

Incoming Facility Process

After the Driver completes the pickup at a property and returns to the facility, the Incoming process must be completed.

Select Facility Operations then Facility Process via the side menu. Select Soiled Laundry - Incoming.

Next, choose the customer by clicking on the tile for the customer. You can also filter by customer using the search bar.

Orders for the customer will be displayed. The oldest outstanding order will be displayed in green.

Click on the order you would like to process.

The order processing screen will display after clicking on the order.

Wheel the laundry cart you would like to process into the portal scanner. If your laundry carts are RFID equipped, you may use the "Scan for Laundry Cart" option. 

The method for initiating the scan depends on the portal configuration. Some customers may just need to choose the appropriate portal from the dropdown to initiate a scan. Other customers may need to choose the portal from the dropdown then manually break a light barrier on the portal to initiate a scan.

If your laundry carts do not have RFID tags, choose the option to edit.

From the cart processing screen, choose the option to Scan or drag and drop items from the left column to the right column then enter the quantity.

After scanning or adding items manually, the expected weight of the cart will be calculated automatically. 

Enter the actual weight of the laundry cart, click update then submit.

Cart processing is now complete. Repeat the steps above for additional carts in the order until all carts are in the completed section and highlighted green. Then click submit.

The status for the order will be updated to “Arrived at Facility” and the Incoming process is complete. 

Outgoing Facility Process

After the incoming items go through production, you are now ready for the outgoing process.

Select Facility Process via the side menu then select Clean Laundry - Outgoing

Next, choose the customer by clicking on the tile for the customer. You can also filter by customer using the search bar.

Orders for the customer will be displayed. The oldest outstanding order will be displayed in green.

Click on the order you would like to process.

The order processing screen will display after clicking on the order.

Wheel the laundry cart you would like to process into the portal scanner. If your laundry carts are RFID equipped, you may use the "Scan for Laundry Cart" option. 

The method for initiating the scan depends on your portal setup. Some customers may just need to choose the appropriate portal from the dropdown to initiate a scan. Other customers may need to choose the appropriate portal from the dropdown then manually break a light barrier on the portal to initiate a scan.

If laundry carts are not RFID enabled, choose the option to Add Laundry Cart. Scan the cart QR code or enter the cart number manually.

From the cart processing screen, choose the option to Scan or drag and drop items from the left column to the right column then enter the quantity.

After scanning or adding items manually, the expected weight of the cart will be calculated automatically. 

Enter the actual weight of the laundry cart, click update then submit.

 

Cart processing is now complete. Repeat the steps above for additional carts in the order until all carts are in the completed section and highlighted green. Then click submit.

The status for the order will be updated to “Ready for Delivery” and the outgoing process is complete. 

 

The Driver will then complete the “Pickup at Facility” and “Dropoff at Customer” workflows to finalize the order and deliver to the property. Please review the Driver Process for additional details.

Facility Workflow and Order Statuses

For additional information on order status and a visual of the facility process workflow, click here