How do I process an order for Laundry Service?

The purpose of this document is to outline workflows that a laundry facility uses to process laundry service orders via the Facility Module.

The following order statuses display on reporting. Descriptions and Next Action Steps are listed below. Click on the underlined text to jump to the steps for that process.

Status	Description	Next Action Step
Pending	Order has been created	Assign the driver to the order. Driver completes Pickup at Customer Process
Pickup	Driver has completed Pickup at Customer	Complete Incoming Facility Process
Arrived At Facility	Facility has completed Incoming Facility Process	Complete Outgoing Facility Process
Ready for Delivery	Facility has completed Outgoing Facility Process	Driver completes Pickup at Facility Process
Out for Delivery	Driver has completed Pickup at Facility Process	Driver completes Dropoff at Customer Process
Delivered	Driver has completed Dropoff at Customer Process	Order is completed. No additional steps required.

Access the Facility Module

• https://laundris-v1.netlify.app/login
• Enter Email and Password.

Create the Order

• Step 1: From the side menu, select Management Operations then click the option for Orders.

Existing orders are automatically displayed. Search and filtering options are shown below. To edit an order, slide the bottom bar all the way to the right and click Edit.

• Step 2: Click Add Order to create a new order.

• Step 3: Choose the Order Type, then complete the Scheduled Pickup and Dropoff Dates along with the Start and End Times.

Assign the Driver

• Step 1: Under Management Operations, select Driver Assignment from the side menu. 

• Step 2: Drag and drop the order from the list to the truck column. Select a driver from the dropdown then click Save.

It is recommended that the driver assignment process be completed multiple days in advance for pickup and dropoff orders.

Incoming Facility Process

After the Driver completes the pickup at a property and returns to the facility, the Incoming Process must be completed.

• Step 1: Select Facility Operations then Facility Process via the side menu. Select Soiled Laundry - Incoming.

• Step 2: Next, choose the customer by clicking on the tile for the customer. You can also filter by customer using the search bar.

• Step 3: Orders for the customer will be displayed. The oldest outstanding order will be displayed in green. Click on the order you would like to process.

• • The order processing screen will display after clicking on the order.

• Step 4: Scan or Edit the laundry carts.
  • a) If your laundry carts are RFID equipped, you may use the Scan for Laundry Cart option. 

The method for initiating the scan depends on the portal configuration. Some customers may just need to choose the appropriate portal from the dropdown to initiate a scan. Other customers may need to choose the portal from the dropdown then manually break a light barrier on the portal to initiate a scan.

• • b) If your laundry carts do not have RFID tags, choose the option to edit. Otherwise, move to step 5.

• Step 5: From the cart processing screen, choose the option to Scan or drag and drop items from the left column to the right column then enter the quantity.

• Step 6: After scanning or adding items manually, the expected weight of the cart will be calculated automatically.  Enter the actual weight of the laundry cart, click Update then Submit.

• Step 7: Repeat the steps above for additional carts in the order until all carts are in the completed section and highlighted green. Then click Submit.

The status for the order will be updated to Arrived at Facility, and the Incoming Process is complete. 

Outgoing Facility Process

After the incoming items go through production, you are now ready for the outgoing process.

• Step 1: Select Facility Process via the side menu then select Clean Laundry - Outgoing.

• Step 2: Next, choose the customer by clicking on the tile for the customer. You can also filter by customer using the search bar.

• Step 3: Orders for the customer will be displayed. The oldest outstanding order will be displayed in green. Click on the order you would like to process.

• • The order processing screen will display after clicking on the order.

• Step 4: Scan or add the laundry cart.
  • a) Wheel the laundry cart you would like to process into the portal scanner. If your laundry carts are RFID equipped, you may use the Scan for Laundry Cart option. 

The method for initiating the scan depends on your portal setup. Some customers may simply need to choose the appropriate portal from the dropdown to initiate a scan. Other customers may need to choose the appropriate portal from the dropdown, then manually break a light barrier on the portal to initiate a scan.

• • b) If laundry carts are not RFID enabled, choose the option to Add Laundry Cart. Scan the cart QR code or enter the cart number manually.

• Step 5: From the cart processing screen, choose the option to Scan or drag and drop items from the left column to the right column then enter the quantity.

• Step 6: After scanning or adding items manually, the expected weight of the cart will be calculated automatically. Enter the actual weight of the laundry cart, click Update, then Submit.

• Step 7: Repeat the steps above for additional carts in the order until all carts are in the completed section and highlighted green. Then click Submit.

• The status for the order will be updated to Ready for Delivery, and the outgoing process is complete. 

The Driver will then complete the Pickup at Facility and Dropoff at Customer workflows to finalize the order and deliver to the property. Please review the Driver Process article for additional details.

Facility Workflow

To view a workflow chart for the facility process, click here.